Stay away from CTOption! If they do not steal your initial deposit, they eventually will steal your profits.
I opened account with CTOption in January 2016 and deposited $500.00. The sales person offered me a bonus for $500.00 without explaining what this bonus means. Then a person named himself Eddie Lewis called me and said that he is my account manager. He offered me to trade my account for 2 weeks with CTOption professional trader. I agreed, and within 2 weeks my account increased for $328. Meantime I found several bad complains on Internet about CTOption and also found that the bonuses they give to customers and managed account are bad ideas. So after 2 weeks I asked my account manager to remove the bonus from my account. I also asked for withdrawal of $250.00 to check if I can do it without problems. The bonus was removed and the withdrawal was processed. They charged $50 fee for that first withdrawal even if my account manager assured me that there would not be any fee. So I received only $200.
After reading from Internet and hearing stories from different sources how binary brokers including CTOptions deceive their customers I refused to use any of their services and started trading myself. After several months I made some profit and asked to withdraw $500.00 from my account. This withdrawal request took almost 2 months to be processed with different lame excuses from my account manager. He also took from my account initial $328 made by their pro trader, and I did not object it.
My last withdrawal request for $500.00 I made on July 12. My account manager Eddie Lewis (or whatever his real name is) called me only after several of my emails regarding stratus of this withdrawal request and assured me that the withdrawal request will be processed by Monday, July 25. And the same day the status of this request “in my CTOption account changed from “pending” to "approved”. But on Monday July 25 I did not find the money in my bank account. Instead I found that the rest of my money in my CTOption trading account in amount of $1347.38 was cleared out by some mysterious “Adjustment", and now my account balance is 0.
I sent them emails and tried to reach my account manager, but of course in vain. Nobody answered. So in result they stole from me $1847.38 of my profits (not including $50 fee from the first withdrawal). I have all documents proving what I wrote here. I would appreciate any advice where to send these documents to force them to pay me.