What's happening with my charts?

Flinty13
Flinty13 Posts: 22 ✭
in General
I've uploaded a pic of my chart, it's only that pair that look like that but a few other pairs aren't even updating on the charts.
I've tried deleting MetaTrader and reinstalling but that's not working
· Share on Facebook

Comments

  • Okane
    Okane Posts: 1,282 admin
    You sure you are connected to a server?
    http://prntscr.com/f3q3pt

    Try connecting to Alphari, Oanda or something. (demo account)
    · Share on Facebook
  • Flinty13
    Flinty13 Posts: 22 ✭
    Okane said:

    You sure you are connected to a server?
    http://prntscr.com/f3q3pt

    Try connecting to Alphari, Oanda or something. (demo account)

    Yeah some of the pairs are working normally, I don't think it lets me change the server but I'll try it again
    · Share on Facebook
  • john8912
    john8912 Posts: 10 ✭
    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.
    · Share on Facebook
  • jim_mi
    jim_mi Posts: 10 ✭
    so how has trading been from then onward?
    john8912 said:

    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.

    · Share on Facebook
  • reaper
    reaper Posts: 60 ✭
    john8912 said:

    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.

    wondering what would have happened if there were opened positions back then. would it be refunded or just lost?
    · Share on Facebook
  • Okane
    Okane Posts: 1,282 admin
    reaper said:

    john8912 said:

    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.

    wondering what would have happened if there were opened positions back then. would it be refunded or just lost?
    Well, it's a MetaTrader demo so I don't think anyone binary options broker would care that you lost money using a demo on MT4 where quotes
    are from a third party. Also the FX broker itself would not refund either because again, these are demo quotes and most likely there is some issue with his PC. He needs a clean re-install first.
    · Share on Facebook
  • Flinty13
    Flinty13 Posts: 22 ✭
    I changed the server to MetaQuotes and it's perfectly fine now
    · Share on Facebook
  • Okane
    Okane Posts: 1,282 admin
    Flinty13 said:

    I changed the server to MetaQuotes and it's perfectly fine now

    Good to hear!
    · Share on Facebook
  • john8912
    john8912 Posts: 10 ✭
    That's due to wrong quotes from your broker.
    · Share on Facebook
  • Olebobo
    Olebobo Posts: 112 ✭
    Flinty13 said:

    I've uploaded a pic of my chart, it's only that pair that look like that but a few other pairs aren't even updating on the charts.
    I've tried deleting MetaTrader and reinstalling but that's not working

    Flinty 13 If you try doubble click on the price row to the right of the chart, you should be good again !
    · Share on Facebook
  • Yozshujind
    Yozshujind Posts: 87 ✭
    Okay, so what to do in that cases anyway ? Can we prevent something like that ? What to do if we are actively trading during this time ? Will they give us some refund if it will happen or not ? I am curious cause I do not want to loose a lot of money if it will happen.
    · Share on Facebook

In this Discussion