What's happening with my charts?

Flinty13
Flinty13 ✭
in General
I've uploaded a pic of my chart, it's only that pair that look like that but a few other pairs aren't even updating on the charts.
I've tried deleting MetaTrader and reinstalling but that's not working
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  • Okane
    Okane admin
    You sure you are connected to a server?
    http://prntscr.com/f3q3pt

    Try connecting to Alphari, Oanda or something. (demo account)
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  • Flinty13
    Flinty13 ✭
    Okane said:

    You sure you are connected to a server?
    http://prntscr.com/f3q3pt

    Try connecting to Alphari, Oanda or something. (demo account)

    Yeah some of the pairs are working normally, I don't think it lets me change the server but I'll try it again
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  • john8912
    john8912 ✭
    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.
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  • jim_mi
    jim_mi ✭
    so how has trading been from then onward?
    john8912 said:

    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.

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  • reaper
    reaper ✭
    john8912 said:

    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.

    wondering what would have happened if there were opened positions back then. would it be refunded or just lost?
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  • Okane
    Okane admin
    reaper said:

    john8912 said:

    I had a similar issue recently. There were wrong quotes for some time. After a while, they got updated and when I refreshed the chart, all was good. Luckily, I did not have open positions at the time.

    wondering what would have happened if there were opened positions back then. would it be refunded or just lost?
    Well, it's a MetaTrader demo so I don't think anyone binary options broker would care that you lost money using a demo on MT4 where quotes
    are from a third party. Also the FX broker itself would not refund either because again, these are demo quotes and most likely there is some issue with his PC. He needs a clean re-install first.
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  • Flinty13
    Flinty13 ✭
    I changed the server to MetaQuotes and it's perfectly fine now
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  • Okane
    Okane admin
    Flinty13 said:

    I changed the server to MetaQuotes and it's perfectly fine now

    Good to hear!
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  • john8912
    john8912 ✭
    That's due to wrong quotes from your broker.
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  • Olebobo
    Olebobo ✭
    Flinty13 said:

    I've uploaded a pic of my chart, it's only that pair that look like that but a few other pairs aren't even updating on the charts.
    I've tried deleting MetaTrader and reinstalling but that's not working

    Flinty 13 If you try doubble click on the price row to the right of the chart, you should be good again !
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  • Yozshujind
    Yozshujind ✭
    Okay, so what to do in that cases anyway ? Can we prevent something like that ? What to do if we are actively trading during this time ? Will they give us some refund if it will happen or not ? I am curious cause I do not want to loose a lot of money if it will happen.
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