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IQ Option Support Official Topic

IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
edited December 2017 in Brokers
Dear traders, please, write your questions about IQ Option in this topic.

IQ Option Support Team specialists will be glad to help you!



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  • YolandiWatsonYolandiWatson Posts: 12 ✭
    How can I start with IQ Option. And what is the minimum investment I need.
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  • OkaneOkane Posts: 1,282 admin
    YolandiWatson said:

    How can I start with IQ Option. And what is the minimum investment I need.

    Read their review here and try their demo account:
    https://www.binaryoptions.net/iq-option
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  • OleboboOlebobo Posts: 112 ✭
    I have tested the IQ demoaccount, and i dont like the delay/differens from the MT4 platform. I have also tried the HighLow demo...it has a little better timing with MT4, and they has a high pay-out, 95-100% return Turbo and Turbo Spread.
    The most syncrone platform with MT4 is, without any doubt, 365 Trading....NOT the robot with the same name, but 365trading.com. They have only 68% payout, but they can be trusted. Try them out on a demoaccount, and you will see what i mean....
    Happy trading out there...And Happy Xmas too
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  • OkaneOkane Posts: 1,282 admin
    Olebobo said:

    I have tested the IQ demoaccount, and i dont like the delay/differens from the MT4 platform. I have also tried the HighLow demo...it has a little better timing with MT4, and they has a high pay-out, 95-100% return Turbo and Turbo Spread.
    The most syncrone platform with MT4 is, without any doubt, 365 Trading....NOT the robot with the same name, but 365trading.com. They have only 68% payout, but they can be trusted. Try them out on a demoaccount, and you will see what i mean....
    Happy trading out there...And Happy Xmas too

    Sounds like you don't know much about trading. MT4 is just a platform and not a quote provider. There will be a slight difference with most brokers when it comes to prices. It all depends where your source is that is connected to the MT4 platform. If the difference is too big, you simply switch the FX broker you are connected to on MT4.
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  • MalvridMalvrid Posts: 107 ✭
    Tell me, what profitability do you have on assets and does it change?
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    Malvrid said:

    Tell me, what profitability do you have on assets and does it change?

    Hello! The profitability is always changing. The profit percentage depends on many different factors. The most important of them is volatility of an asset. Low volatility leads to low profit percentage.

    The maximum profit percentage for Binary is 91% and for Digital it is 900%. There is no fixed profit percentage for Crypto and Forex.

    IQ Option Support Team
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    YolandiWatson said:

    How can I start with IQ Option. And what is the minimum investment I need.

    Hello!

    The minimum deposit amount = 10$. The min investment = 1$. The min withdrawal = 2$.
    You can register an account from the web version https://iqoption.com or download our desktop/ iOS/ Android app .
    https://iqoption.com/en/download

    Wish you all the best!
    IQ Option Support Team
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    Malvrid said:

    Tell me, what profitability do you have on assets and does it change?

    Hello Malvrid!

    We have profitability starting from 65% to 94% on binary options.
    You can get up to 900% on digital options.
    There is no limit on profit on Forex and Crypto.
    The % of profit depends on the market situation and can change dynamically.

    Have a wonderful day and great deals!
    IQ Option Support Team
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  • BinaryLadBinaryLad Posts: 2 ✭
    Why are Silver and Oil no longer available for trading on the site ?
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    YolandiWatson said:

    How can I start with IQ Option. And what is the minimum investment I need.

    You may register on https://iqoption.com and fill in all the required fields correctly. After registration, the trade room is going to be available for you.
    The minimum investment amount 10 USD/EUR/GBP.
    If you have further questions, please, contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts) and we will do our best to help you. Thank you!

    IQ Option Support Team
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    BinaryLad said:

    Why are Silver and Oil no longer available for trading on the site ?

    We are very sorry for the inconvenience but Silver and Oil are no longer available for trading. You are welcome to trade on the other assets on IQ Option platform. Here you can check the list of all the assets on the platform: https://iqoption.com/en/assets

    If you have further questions, please, contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts) and we will do our best to help you. Thank you!

    IQ Option Support Team
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  • usman14usman14 Posts: 1 ✭
    my name is Usman help me i have no money at this time my money is in iq option's account ...Can any one help me my Iq option account is blocked without noticing me and there is some money in my account too. I didn't violate conditions and rules. I also sent card pictures as they told me. How can i unblock my account plz help. I will be very thankful to you.
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    usman14 said:

    my name is Usman help me i have no money at this time my money is in iq option's account ...Can any one help me my Iq option account is blocked without noticing me and there is some money in my account too. I didn't violate conditions and rules. I also sent card pictures as they told me. How can i unblock my account plz help. I will be very thankful to you.

    Hello, Usman! Let us tell you that we don't block the accounts of our traders without any reason. Here you may read the reasons why your account might be blocked:https://blog.iqoption.com/en/iq-option-blocks-accounts/ Unfortunately, we may not share any of your personal details through the social media channel, kindly contact our support by hotline or email (https://iqoption.com/en/contacts) and we will do our best to help you.

    We are waiting for you to contact us! Thank you!
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  • maheshdragmaheshdrag Posts: 1 ✭
    edited February 2018
    Iqoptions changes the prices against you. Proof
    https://prntscr.com/iaudt9
    https://prntscr.com/iauee1
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  • glyeo84glyeo84 Posts: 1 ✭
    Hi,
    I've been waiting for a reply from IQ option but to no avail. Hopefully i can find some answers here.

    Is there a maximum profit payout for IQ option? Suppose i trade cryptos ripple with USD $10000 at the price of $1. The price of ripple then rose to say $100 after 3-5 years. Would IQ option be able to payout the profit of 10000 x 100 = $1000000 ( estimated, probably with commission deduction is $980000)

    Is there a black and white written anywhere in their terms and conditions? or can anybody share their maximum payout / withdrawal so far with IQ options.

    thank you
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    maheshdrag said:

    Iqoptions changes the prices against you. Proof
    https://prntscr.com/iaudt9
    https://prntscr.com/iauee1


    Hello! Thank you for sharing!
    Let us kindly tell you that on the screenshot the candlesticks are formed in accordance with the different time period. Besides, the time on two platforms are different and it may influence the quotes.
    Besides, for the best performance of the platform, you shouldn't open more than one window.
    If you have any doubts, you may always double check your question with our technical specialists. Please kindly contact our support by hotline, email or live chat in your trade room (https://iqoption.com/en/contacts).

    Thank you for your time!
    IQ Option
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    glyeo84 said:

    Hi,
    I've been waiting for a reply from IQ option but to no avail. Hopefully i can find some answers here.

    Is there a maximum profit payout for IQ option? Suppose i trade cryptos ripple with USD $10000 at the price of $1. The price of ripple then rose to say $100 after 3-5 years. Would IQ option be able to payout the profit of 10000 x 100 = $1000000 ( estimated, probably with commission deduction is $980000)

    Is there a black and white written anywhere in their terms and conditions? or can anybody share their maximum payout / withdrawal so far with IQ options.

    thank you

    Hello!
    We are sorry for the delayed reply.
    We do not have the maximum payouts on the platform, the only thing we do have is the maximum withdrawal which is $1000000 a day. You will be able to keep your position open for as long as the price doesn't reach the Stop Loss and Take Profit Levels.

    We wish you a happy trading with IQ Option!

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  • suman3015suman3015 Posts: 6 ✭
    if i deposit 10 dollar in iq account from neteler today and again deposit 200 dollars from neteler in iq account tomorrow.Do i have to withdraw 210 dollars to neteller to make the first withdrawal from iq account or can i withdraw only 10 dollar as first withdrawal as it was my first day deposit and 200 dollars was my second day deposit.i am sorry if my question was stupid.but i really need help on this one.i want to know about deposit and withdrawal process clearly
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  • mes0041mes0041 Posts: 2 ✭
    YolandiWatson said:

    How can I start with IQ Option. And what is the minimum investment I need.

    IQ_Option_Support said:

    Dear traders, please, write your questions about IQ Option in this topic.

    IQ Option Support Team specialists will be glad to help you!



    Hi
    I have VIP account in iqoption. I am fully verified. Now when i withdraw they delay my withdrawl 6 days now and still on hold...My manager asked to send documents again which i did... Now why this delay tactic? looks like iq otpion dont want to pay me my money..I have made youtube videos of proof too. i will send link of videos here if i dont receive within a day or so.
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  • OleboboOlebobo Posts: 112 ✭
    Okane said:

    Olebobo said:

    I have tested the IQ demoaccount, and i dont like the delay/differens from the MT4 platform. I have also tried the HighLow demo...it has a little better timing with MT4, and they has a high pay-out, 95-100% return Turbo and Turbo Spread.
    The most syncrone platform with MT4 is, without any doubt, 365 Trading....NOT the robot with the same name, but 365trading.com. They have only 68% payout, but they can be trusted. Try them out on a demoaccount, and you will see what i mean....
    Happy trading out there...And Happy Xmas too

    Sounds like you don't know much about trading. MT4 is just a platform and not a quote provider. There will be a slight difference with most brokers when it comes to prices. It all depends where your source is that is connected to the MT4 platform. If the difference is too big, you simply switch the FX broker you are connected to on MT4.
    Yes Okane, i am still a newbie...But that should not prevent me from sharing what i know....to a certain degree
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  • OkaneOkane Posts: 1,282 admin
    Olebobo said:

    Okane said:

    Olebobo said:

    I have tested the IQ demoaccount, and i dont like the delay/differens from the MT4 platform. I have also tried the HighLow demo...it has a little better timing with MT4, and they has a high pay-out, 95-100% return Turbo and Turbo Spread.
    The most syncrone platform with MT4 is, without any doubt, 365 Trading....NOT the robot with the same name, but 365trading.com. They have only 68% payout, but they can be trusted. Try them out on a demoaccount, and you will see what i mean....
    Happy trading out there...And Happy Xmas too

    Sounds like you don't know much about trading. MT4 is just a platform and not a quote provider. There will be a slight difference with most brokers when it comes to prices. It all depends where your source is that is connected to the MT4 platform. If the difference is too big, you simply switch the FX broker you are connected to on MT4.
    Yes Okane, i am still a newbie...But that should not prevent me from sharing what i know....to a certain degree
    If you don't know what you are talking about, it's better not to give recommendations.
    You recommended a scam broker as a regulated broker which I warned you about before so YES, it should prevent you from sharing
    stuff that can hurt/scam others. And if you are a newbie, then better ask then sharing misinformation.
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    suman3015 said:

    if i deposit 10 dollar in iq account from neteler today and again deposit 200 dollars from neteler in iq account tomorrow.Do i have to withdraw 210 dollars to neteller to make the first withdrawal from iq account or can i withdraw only 10 dollar as first withdrawal as it was my first day deposit and 200 dollars was my second day deposit.i am sorry if my question was stupid.but i really need help on this one.i want to know about deposit and withdrawal process clearly

    Hello!

    Please, don't worry, all the questions are valuable.
    If you are making a deposit using your Neteller, you may withdraw your $210 back to your Neteller as well as your profit without no limitations.
    If you have any further questions, please, let us know!

    Have a great trading and a wonderful day!
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    mes0041 said:

    YolandiWatson said:

    How can I start with IQ Option. And what is the minimum investment I need.

    IQ_Option_Support said:

    Dear traders, please, write your questions about IQ Option in this topic.

    IQ Option Support Team specialists will be glad to help you!



    Hi
    I have VIP account in iqoption. I am fully verified. Now when i withdraw they delay my withdrawl 6 days now and still on hold...My manager asked to send documents again which i did... Now why this delay tactic? looks like iq otpion dont want to pay me my money..I have made youtube videos of proof too. i will send link of videos here if i dont receive within a day or so.


    Hello!
    We are sorry for the inconvenience!
    Let us tell you that according to clause 2.3 of our Payment Policy, in some cases, the Company may increase the identification process up to 30 working days.
    You may double check with your Personal Account Manager about the status of your withdrawal. Please, kindly wait until the identification process is over.
    Thank you for your patience and understanding!

    We wish you all the best!
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  • mes0041mes0041 Posts: 2 ✭
    IQ_Option_Support said:

    mes0041 said:

    YolandiWatson said:

    How can I start with IQ Option. And what is the minimum investment I need.

    IQ_Option_Support said:

    Dear traders, please, write your questions about IQ Option in this topic.

    IQ Option Support Team specialists will be glad to help you!



    Hi
    I have VIP account in iqoption. I am fully verified. Now when i withdraw they delay my withdrawl 6 days now and still on hold...My manager asked to send documents again which i did... Now why this delay tactic? looks like iq otpion dont want to pay me my money..I have made youtube videos of proof too. i will send link of videos here if i dont receive within a day or so.


    Hello!
    We are sorry for the inconvenience!
    Let us tell you that according to clause 2.3 of our Payment Policy, in some cases, the Company may increase the identification process up to 30 working days.
    You may double check with your Personal Account Manager about the status of your withdrawal. Please, kindly wait until the identification process is over.
    Thank you for your patience and understanding!

    We wish you all the best!
    Hi
    I received my withdrawl last night. $6500 Thank you iq option.
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  • The_Geek_MHThe_Geek_MH Posts: 860 mod
    That's good news, thanks for the update.
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    mes0041 said:

    IQ_Option_Support said:

    mes0041 said:

    YolandiWatson said:

    How can I start with IQ Option. And what is the minimum investment I need.

    IQ_Option_Support said:

    Dear traders, please, write your questions about IQ Option in this topic.

    IQ Option Support Team specialists will be glad to help you!



    Hi
    I have VIP account in iqoption. I am fully verified. Now when i withdraw they delay my withdrawl 6 days now and still on hold...My manager asked to send documents again which i did... Now why this delay tactic? looks like iq otpion dont want to pay me my money..I have made youtube videos of proof too. i will send link of videos here if i dont receive within a day or so.


    Hello!
    We are sorry for the inconvenience!
    Let us tell you that according to clause 2.3 of our Payment Policy, in some cases, the Company may increase the identification process up to 30 working days.
    You may double check with your Personal Account Manager about the status of your withdrawal. Please, kindly wait until the identification process is over.
    Thank you for your patience and understanding!

    We wish you all the best!
    Hi
    I received my withdrawl last night. $6500 Thank you iq option.

    Hello!

    We are happy your issue is resolved by now! We are sorry for the long withdrawal.
    We wish you a great trading and a wonderful day!
    If you have any further questions or doubts, please, let us know!

    IQ Option
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  • OleboboOlebobo Posts: 112 ✭
    I have a demoaccount at IQ option. I have experienced a very slow reacting page since the day i started using it. I have no problem with other brokers..
    Could this problem be solved by using another search page than GoogleCrome, that i am using now ?
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  • OleboboOlebobo Posts: 112 ✭
    Olebobo said:

    I have a demoaccount at IQ option. I have experienced a very slow reacting page since the day i started using it. I have no problem with other brokers..
    Could this problem be solved by using another search page than GoogleCrome, that i am using now ?

    I have also downloaded IQs app...
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  • The_Geek_MHThe_Geek_MH Posts: 860 mod
    Idon't use their app but I do use the desktop based platform it works pretty well for me.
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  • IQ_Option_SupportIQ_Option_Support Posts: 61 ✭
    Olebobo said:

    I have a demoaccount at IQ option. I have experienced a very slow reacting page since the day i started using it. I have no problem with other brokers..
    Could this problem be solved by using another search page than GoogleCrome, that i am using now ?

    Hello, Olebobo!

    We are very sorry you have to experience delays. The reason might be a slow Internet connection. IQ Option platform is a complicated IT product which requires a lot of sources for its best performance. In order to check if the issue occurs due to the Internet speed, please, check your ping.

    Ping is a computer network administration software utility used to test the reachability of a host on an Internet Protocol (IP) network. It measures the round-trip time for messages sent from the originating host to a destination computer that are echoed back to the source.

    To run a ping test, you should:
    1) Press Win+R you will see the Run window (Win button is given on the keyboard http://prntscr.com/e1domw)
    2) Enter cmd in the field and press OK.
    3) Enter: ping iqoption.com, press Enter.
    4) Make the screenshot of the result and send it to support@iqoption.com and notify our support about your issue with all the details.

    The normal ping results should be around 40 ms.

    If you have higher ping, you may contact your Internet provider to check the options for improving the connection for you. It is also recommended not to download any files and not to open many windows while trading on IQ Option.

    Thank you for your consideration!
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