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Ioption Scam! STAY AWAY FROM THEM
naterox
Posts: 4 ✭
Posts: 4 ✭
in Complaints
Ioption is a scam as they will not give you your money back even once you have reached the turnover rate with your bonus. I spoke to my account manager, Shawn Wells and he told me I had reached my turnover rate when i asked him, and when I asked for a full withdrawal he hung up on me and dumped an additional bonus to my account to try and lock me in for longer, which i clearly did not want . after many phone calls, emails and chats with the ioption people the still have not given me my money back yet, and want me to reach double the turnover rate which I am required to do, which is ridiculous. They have wasted so much of my time and I am so fed up with them! Their staff are a bunch of retards who dont know how to answer questions, and even when proven wrong they just say let me look into that and the answer they give is just as useless. Even after quoting my account manager the terms and conditions which they have on their site, proving I was right regarding the turnover rate which I have reached for my bonus, he still refuses to give me my money, saying the financial department says no. DONT EVER DEPOSIT WITH THEM OR YOU WILL NEVER SEE THAT MONEY AGAIN.
I am also attaching part my email with iopton to show how wrong and unhelpful they are, trying to do everything they can to screw me over.(sorry I know its very long, but i think worthwhile to read)
From: "Shawn Wells"
To: "Nathan Biren"
Subject: Re: Withdrawal-bonus put in account in error
Date: October-02-13 10:03 AM
They have confirmed that the volume that needs to be reached is 10,000.
On Tue, Oct 1, 2013 at 7:48 PM, Nathan Biren wrote:
> I await your response
>
> *From:* Shawn Wells
> *Sent:* Tuesday, October 01, 2013 12:45 PM
> *To:* Nathan Biren
> *Subject:* Re: Withdrawal-bonus put in account in error
>
> I will recheck this with the manager of the financial department and let
> you know tomorrow.
>
>
>
> On Tue, Oct 1, 2013 at 7:44 PM, Nathan Biren wrote:
>
>> Here I am quoting your terms “However, if the bonus given was 100% of
>> the value of the qualifying deposit, then the *bonus* will need to be
>> traded 40 times by volume”. the terms say I need to trade the turnover of
>> the bonus of 40%, not the initial deposit! please correct me if I am wrong
>> but i dont see how thats possible. therefore i need to reach just 20% of my
>> bonus, of 5000
>>
>> *From:* Shawn Wells
>> *Sent:* Tuesday, October 01, 2013 12:26 PM
>> *To:* Nathan Biren
>> *Subject:* Re: Withdrawal-bonus put in account in error
>>
>> You received a 50% bonus and so you need to reach a volume of your 20x
>> deposit.
>>
>> If you would have received 100% bonus you would have needed to reach a
>> volume of 40x deposit.
>>
>>
>> On Tue, Oct 1, 2013 at 6:56 PM, Nathan Biren wrote:
>>
>>> So then can you please explain to me why in your terms and condition
>>> it states that you need to reach a turnover rate of 40% when you get a
>>> bonus of 100% of your deposit. I only got a bonus on 50% of my deposit so
>>> why do i need to reach the turnover rate of 40% which is 10000? It should
>>> be half of that which is 5000. You guys cant state things in your terms and
>>> act differently on them. You just want me to stay locked in as long as
>>> possible and doing whatever it takes to do that, no matter how unethical it
>>> is but i assure you i am not backing down on this. I will do whatever it
>>> takes to get my money back on the proper terms, i dont give a shit what
>>> your financial department says. Maybe they should look at the terms before
>>> making decisions.
>>>
>>> Sent from my iPhone
>>>
>>> On Oct 1, 2013, at 10:56 AM, "Shawn Wells"
>>> wrote:
>>>
>>> I double checked with the financial department and the volume required
>>> is $10,000.
>>>
>>>
>>> On Mon, Sep 30, 2013 at 10:12 PM, Nathan Biren wrote:
>>>
>>>> Ok thank you
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On Sep 30, 2013, at 3:00 PM, "Shawn Wells"
>>>> wrote:
>>>>
>>>> I will reconfirm this with the financial department tomorrow and
>>>> update you.
>>>>
>>>>
>>>> On Mon, Sep 30, 2013 at 9:44 PM, Nathan Biren wrote:
>>>>
>>>>> Ok thank you. Can you please confirm with me the turnover rate i
>>>>> need to reach is 5000 for that initial bonus?
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>> On Sep 30, 2013, at 2:42 PM, "Shawn Wells"
>>>>> wrote:
>>>>>
>>>>> It has been removed by the financial department.
>>>>>
>>>>>
>>>>> On Mon, Sep 30, 2013 at 9:35 PM, Nathan Biren >>>> > wrote:
>>>>>
>>>>>> I want that additional bonus of 250 to be removed from my account
>>>>>> asap so i can continue trading to reach my turnover rate
>>>>>> Thanks
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>> On Sep 30, 2013, at 12:32 PM, "Shawn Wells"
>>>>>> wrote:
>>>>>>
>>>>>> I apologize but the financial department rechecked the situation in
>>>>>> your account and you will need to reach the full volume on your account.
>>>>>>
>>>>>>
>>>>>> On Mon, Sep 30, 2013 at 7:28 PM, Nathan Biren <
>>>>>> nathanbiren@hotmail.com> wrote:
>>>>>>
>>>>>>> Thats not what you told me before! You told me i have already
>>>>>>> reached my turnover rate and the request was processed what changed now!!
>>>>>>> This is bullshit i demand my money back NOW
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>> On Sep 30, 2013, at 12:26 PM, "Shawn Wells"
>>>>>>> wrote:
>>>>>>>
>>>>>>> I checked with the financial department and you will need to reach
>>>>>>> the volume of $10,000
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Sep 30, 2013 at 7:10 PM, Nathan Biren <
>>>>>>> nathanbiren@hotmail.com> wrote:
>>>>>>>
>>>>>>>> Hi, I am still waiting for my money back and wondering why it
>>>>>>>> says my withdrawal request has been cancelled once again. Can you explain
>>>>>>>> to me what is going on??
>>>>>>>>
>>>>>>>> *From:* Shawn Wells
>>>>>>>> *Sent:* Tuesday, September 24, 2013 11:23 AM
>>>>>>>> *To:* Nathan Biren
>>>>>>>> *Subject:* Re: Withdrawal-bonus put in account in error
>>>>>>>>
>>>>>>>> Within 2-3 business days.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Sep 24, 2013 at 6:22 PM, Nathan Biren <
>>>>>>>> nathanbiren@hotmail.com> wrote:
Ok thank you. When can i expect to see the money back on my
credit card?
Sent from my iPhone
On Sep 24, 2013, at 9:53 AM, "Shawn Wells" <
shawn.wells@ioption.com> wrote:
Your withdraw has been activated in the financial department.
On Mon, Sep 23, 2013 at 10:34 PM, Nathan Biren <
nathanbiren@hotmail.com> wrote:
I expect a timely response back tomorrow then. I still cannot
believe you just put a bonus in my account after I told you no and i wanted
to withdraw. This is a very very bad way to do business
Sent from my iPhone
On Sep 23, 2013, at 3:30 PM, "Shawn Wells" <
shawn.wells@ioption.com> wrote:
I will check tomorrow with the financial department to see if
this is possible.
On Mon, Sep 23, 2013 at 10:29 PM, Nathan Biren <
nathanbiren@hotmail.com> wrote:
Who gave you the right to put the bonus there??
If you cant remove the bonus then give me my 417.85 back and
close up my account
On Sep 23, 2013, at 3:28 PM, "Shawn Wells" <
shawn.wells@ioption.com> wrote:
The bonus cannot be removed. It needs to be activated with the
volume.
I am also attaching part my email with iopton to show how wrong and unhelpful they are, trying to do everything they can to screw me over.(sorry I know its very long, but i think worthwhile to read)
From: "Shawn Wells"
To: "Nathan Biren"
Subject: Re: Withdrawal-bonus put in account in error
Date: October-02-13 10:03 AM
They have confirmed that the volume that needs to be reached is 10,000.
On Tue, Oct 1, 2013 at 7:48 PM, Nathan Biren wrote:
> I await your response
>
> *From:* Shawn Wells
> *Sent:* Tuesday, October 01, 2013 12:45 PM
> *To:* Nathan Biren
> *Subject:* Re: Withdrawal-bonus put in account in error
>
> I will recheck this with the manager of the financial department and let
> you know tomorrow.
>
>
>
> On Tue, Oct 1, 2013 at 7:44 PM, Nathan Biren wrote:
>
>> Here I am quoting your terms “However, if the bonus given was 100% of
>> the value of the qualifying deposit, then the *bonus* will need to be
>> traded 40 times by volume”. the terms say I need to trade the turnover of
>> the bonus of 40%, not the initial deposit! please correct me if I am wrong
>> but i dont see how thats possible. therefore i need to reach just 20% of my
>> bonus, of 5000
>>
>> *From:* Shawn Wells
>> *Sent:* Tuesday, October 01, 2013 12:26 PM
>> *To:* Nathan Biren
>> *Subject:* Re: Withdrawal-bonus put in account in error
>>
>> You received a 50% bonus and so you need to reach a volume of your 20x
>> deposit.
>>
>> If you would have received 100% bonus you would have needed to reach a
>> volume of 40x deposit.
>>
>>
>> On Tue, Oct 1, 2013 at 6:56 PM, Nathan Biren wrote:
>>
>>> So then can you please explain to me why in your terms and condition
>>> it states that you need to reach a turnover rate of 40% when you get a
>>> bonus of 100% of your deposit. I only got a bonus on 50% of my deposit so
>>> why do i need to reach the turnover rate of 40% which is 10000? It should
>>> be half of that which is 5000. You guys cant state things in your terms and
>>> act differently on them. You just want me to stay locked in as long as
>>> possible and doing whatever it takes to do that, no matter how unethical it
>>> is but i assure you i am not backing down on this. I will do whatever it
>>> takes to get my money back on the proper terms, i dont give a shit what
>>> your financial department says. Maybe they should look at the terms before
>>> making decisions.
>>>
>>> Sent from my iPhone
>>>
>>> On Oct 1, 2013, at 10:56 AM, "Shawn Wells"
>>> wrote:
>>>
>>> I double checked with the financial department and the volume required
>>> is $10,000.
>>>
>>>
>>> On Mon, Sep 30, 2013 at 10:12 PM, Nathan Biren wrote:
>>>
>>>> Ok thank you
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On Sep 30, 2013, at 3:00 PM, "Shawn Wells"
>>>> wrote:
>>>>
>>>> I will reconfirm this with the financial department tomorrow and
>>>> update you.
>>>>
>>>>
>>>> On Mon, Sep 30, 2013 at 9:44 PM, Nathan Biren wrote:
>>>>
>>>>> Ok thank you. Can you please confirm with me the turnover rate i
>>>>> need to reach is 5000 for that initial bonus?
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>> On Sep 30, 2013, at 2:42 PM, "Shawn Wells"
>>>>> wrote:
>>>>>
>>>>> It has been removed by the financial department.
>>>>>
>>>>>
>>>>> On Mon, Sep 30, 2013 at 9:35 PM, Nathan Biren >>>> > wrote:
>>>>>
>>>>>> I want that additional bonus of 250 to be removed from my account
>>>>>> asap so i can continue trading to reach my turnover rate
>>>>>> Thanks
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>> On Sep 30, 2013, at 12:32 PM, "Shawn Wells"
>>>>>> wrote:
>>>>>>
>>>>>> I apologize but the financial department rechecked the situation in
>>>>>> your account and you will need to reach the full volume on your account.
>>>>>>
>>>>>>
>>>>>> On Mon, Sep 30, 2013 at 7:28 PM, Nathan Biren <
>>>>>> nathanbiren@hotmail.com> wrote:
>>>>>>
>>>>>>> Thats not what you told me before! You told me i have already
>>>>>>> reached my turnover rate and the request was processed what changed now!!
>>>>>>> This is bullshit i demand my money back NOW
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>> On Sep 30, 2013, at 12:26 PM, "Shawn Wells"
>>>>>>> wrote:
>>>>>>>
>>>>>>> I checked with the financial department and you will need to reach
>>>>>>> the volume of $10,000
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Sep 30, 2013 at 7:10 PM, Nathan Biren <
>>>>>>> nathanbiren@hotmail.com> wrote:
>>>>>>>
>>>>>>>> Hi, I am still waiting for my money back and wondering why it
>>>>>>>> says my withdrawal request has been cancelled once again. Can you explain
>>>>>>>> to me what is going on??
>>>>>>>>
>>>>>>>> *From:* Shawn Wells
>>>>>>>> *Sent:* Tuesday, September 24, 2013 11:23 AM
>>>>>>>> *To:* Nathan Biren
>>>>>>>> *Subject:* Re: Withdrawal-bonus put in account in error
>>>>>>>>
>>>>>>>> Within 2-3 business days.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Sep 24, 2013 at 6:22 PM, Nathan Biren <
>>>>>>>> nathanbiren@hotmail.com> wrote:
Ok thank you. When can i expect to see the money back on my
credit card?
Sent from my iPhone
On Sep 24, 2013, at 9:53 AM, "Shawn Wells" <
shawn.wells@ioption.com> wrote:
Your withdraw has been activated in the financial department.
On Mon, Sep 23, 2013 at 10:34 PM, Nathan Biren <
nathanbiren@hotmail.com> wrote:
I expect a timely response back tomorrow then. I still cannot
believe you just put a bonus in my account after I told you no and i wanted
to withdraw. This is a very very bad way to do business
Sent from my iPhone
On Sep 23, 2013, at 3:30 PM, "Shawn Wells" <
shawn.wells@ioption.com> wrote:
I will check tomorrow with the financial department to see if
this is possible.
On Mon, Sep 23, 2013 at 10:29 PM, Nathan Biren <
nathanbiren@hotmail.com> wrote:
Who gave you the right to put the bonus there??
If you cant remove the bonus then give me my 417.85 back and
close up my account
On Sep 23, 2013, at 3:28 PM, "Shawn Wells" <
shawn.wells@ioption.com> wrote:
The bonus cannot be removed. It needs to be activated with the
volume.
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