I cannot withdrawal from IQ Options! Did anyone meet this situation?

LucianLeungLucianLeung Posts: 2
Help!

Comments

  • fernandofgfernandofg Posts: 4
    Hi, can you please be more specific about the situation. Did you make the withdrawal and you are not getting the money to your bank account, how many days since your withdrawal, or iq option is holding your money, or what is iq option support telling you about this, please explain. Thank you
  • LucianLeungLucianLeung Posts: 2

    Hi, can you please be more specific about the situation. Did you make the withdrawal and you are not getting the money to your bank account, how many days since your withdrawal, or iq option is holding your money, or what is iq option support telling you about this, please explain. Thank you

    Hi, can you please be more specific about the situation. Did you make the withdrawal and you are not getting the money to your bank account, how many days since your withdrawal, or iq option is holding your money, or what is iq option support telling you about this, please explain. Thank you

    The money did not go to my bank account, and it has been 7 days. They did not reply to my email.
  • fernandofgfernandofg Posts: 4
    I wrote to support via desktop app, they took 1 day to respond

    ''I am very concerned about this pandemic, and especially about what comes from here in the following weeks and months. All the money I have made on this platform is my only income, do I need to know if this global problem is going to affect the money I have in my account? Do I need to know if my money is safe? and if at any time I have to withdraw all the money I will not have problems withdrawing it''

    This is their reply:

    ''Hello dear trader! Thank you for your message and sorry for my late response.

    All withdrawals are processed as per our terms and conditions. The pandemic shold not have any influence on the trading platform.

    We are always taking care of our traders so you may be assured that we will help you with anything!

    Please have the most wonderful day!
    I am always here for you if you need anything else.''

    Now, please tell us:

    1. The money you uploaded to the platform was from an account in your name?
    2. The money that you are withdrawing goes directly to a bank account to your name?


    Im about to withdraw in some days too (from iqoption), so I think your answer is important to all users in this forum


    Also don't forget to update this post if you are getting the money in these days


    Regards
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