Just a fyi, they seem to know about the issues
info: Please wait for a site operator to respond.
info: Hello, welcome to Markets World. You are now chatting with 'April', how may I help you today?
April: Hello, welcome to MarketsWorld, how may I help you?
Bryan: Good day April.
Bryan: HAd a question for you
Bryan: Since the platform upgrade, I trade with a group of 40 -50 traders, and we have all noticed a few things
Bryan: 1. Trading suspended randomly pops up now.
Bryan: 2. The price feed has become rather sluggish as compared to before, as it will just sits there at the same price when its moving on other platforms.
Bryan: and 3
Bryan: waiting for expiary will get stuck a lot now
Bryan: we have all cleared cache
Bryan: and we know about the 26 price feeds
Bryan: were you all aware of the issues?
Bryan: sorry about spelling my typing sucks.
April: That is ok, I understand your complaint sir. I have not had any reports of issues with the price feed, but we have recently added new expiry times this week, I believe the new options are causing waiting for data errors. This is something I have been informed our developers will eliminate in due course.
Bryan: ok thank you, should i have more people report it then or is it something you can have them look into.
April: It is something our developers are aware of, and are working around the clock to eliminate.
Bryan: ok thank you very much.
info: Your chat transcript will be sent to [email protected]
at the end of your chat.
April: You are welcome sir, is there anything else I can do for you today?
Bryan: that would do it